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FAQs

Orders

Can I create my event with you?

PRETTYLITTLE.it is the perfect gift for your events.

our team will help you choose, even personalized, the most suitable products for your event.

Write to us by filling out this form

Can I cancel my order?

Paid and unpaid orders can be canceled within 24 hours of receiving the same by sending an email to info@prettylittle.it or a message via WhatsApp describing:

  • ORDER NUMBER RECEIVED BY EMAIL
  • REASON FOR CANCELLATION

Can I get video help with the acquisition?

Absolutely yes!

Martina and our team will help you, even via VIDEO CALL, to choose the right product for you.

Write to us here and book your call with us!

Shipping

Which courier do you ship with?

Our shipping partners are BRT, GLS, PosteItaliane.

Delivery times may vary from 24 to 72 hours depending on the period and the Regions/Islands.

How long do I have to wait?

Your PRETTYLITTTLE.it order is managed the same day if placed before 11.00 am so you can entrust it to the couriers for a 24/72 hour transit depending on the Region/Island.

In some periods of the year we do not guarantee same-day order processing.

Returns

Can I make a return?

Returns are permitted within 14 days of dispatch and for valid reasons.

Used products without original packaging cannot be returned.

Customized orders cannot be returned or refunded for any reason; except for factory errors or delivery problems.

To proceed with the return you must send an email containing as subject:

  • MADE #.........
  • NAME AND SURNAME
  • REASON FOR RETURN
  • REAL PRODUCT PHOTOS

info@prettylittle.it

How long do I have to wait for the return

Returns are processed within 7 days of receiving the email and all photographic material.

Once we have received the goods and examined them, we will refund/replace them within 15 days of confirmation.

Haven't found the answer?

If the answers you are looking for are not in our FAQ, send us an email by filling out the form below.